Please note that refunds are only provided under certain circumstances, in accordance with our policy. We believe that our policy is fair and reasonable, as it reflects the costs and effort involved in processing refunds. Sorry to hear that you are dissatisfied with our refund policy. We are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers in a timely manner. We understand the frustration that can come with not being able to reach the support efficiently. Hi Malcolm, we apologize for any difficulties you may have experienced in reaching our customer service team. Our support will contact you soon, please keep an eye on it. Thank you for giving Wondershare enough trust to take care of your concern further. Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? we'll investigate it and do the needful assistance to take care of your benefit. This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. So that we can provide some suggestions or do further improvements in a targeted manner. Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. Here is our refund policy for your further reference. We strive to be transparent and clear about our refund policy, and we encourage our customers to review our policy before making a purchase. Sorry to hear that you didn't have a good experience with our refund policy, we believe that our policy is fair and reasonable, as it reflects the costs and effort involved in processing refunds. Hi Jino, we are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Reply from Wondershare Dr.Fone Updated 4 Sept 2023 ![]() We will continue to make improvements and add more powerful features to this software, and hopefully, you'll be back to us in the near future! It is regret to know that this product doesn’t live up to your expectations this time. We hope you double-check your account to confirm if you have received the money yet. Upon checking, we found that our support has already processed a refund for you after confirmation further. Thank you for bringing this to our attention. Could you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at We will do everything we can to assist you and ensure that you are satisfied with your purchase. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Hi Gary, we are sorry to hear that you are unable to use this software to unlock iPhones as we claimed. You may monitor the email from us, and appreciate a lot for your time and patience! ![]() Upon checking, we find our technical support is following up on your case (ticket number: 3278343) and they'll get back to you once there is any news from our engineer. Thank you for giving Wondershare enough trust to investigate your issue further. ![]() Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue. Our tech team will investigate the matter further and then get back to you soon. Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced. ![]() Hi Alan, I am very sorry to hear about your experience with Dr.Fone and the problems you have encountered when requesting a refund.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |